Terms of Service

1. Introduction

Welcome to TESTUPS. These Terms of Service ("Terms") govern your access to and use of the website www.testups.com (the "Website"), operated by TESTUPS, LLC and its affiliated entities (collectively, "TESTUPS," "we," "us," or "our").

TESTUPS operates globally through the following entities:

• TESTUPS, LLC — 53 State Street, Suite 500, Boston, MA 02109, United States
• TESTUPS Electronics Kft. — Karoly Korut 5/A, 1/2 emelet 1.szam, H-1075 Budapest, Hungary
• TESTUPS Elektronik Ltd. Sti. — Esentepe Mah, Buyukdere Cad, No:199/6, Levent, Sisli, Istanbul, Turkiye

By accessing or using our Website, purchasing our products, or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or services.

TESTUPS is a global provider of electromagnetic compatibility (EMC) testing equipment and solutions, including EMC test chambers, test systems, components, and professional consulting services.

2. Services and Products

TESTUPS offers the following products and services through the Website and direct engagement:

• Sale of EMC testing equipment, including anechoic chambers, shielded rooms, antennas, generators, filters, and measurement systems
• Design, construction, and installation of EMC test chambers and turnkey laboratory facilities
• EMC consulting services, including pre-compliance testing guidance, design review, and standards compliance assistance
• An AI-powered chat assistant that provides general information about EMC testing, our products, and related topics
• Educational content, technical resources, and product documentation

The availability of specific products and services may vary by region. All sales of physical products and installation services are subject to separate purchase agreements, quotations, or contracts that may include additional terms.

3. User Accounts

Certain features of the Website, including the AI chat assistant, require you to create an account. You may register using a third-party authentication provider or by providing your email address and creating a password.

When creating an account, you agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials and not share them with third parties
• Accept responsibility for all activities that occur under your account
• Notify us promptly at info@testups.com if you suspect unauthorized access to your account

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent purposes, or remain inactive for an extended period.

4. AI Chat Assistant

Our Website features an AI-powered chat assistant designed to help you with questions about EMC testing, our products, and related topics. By using the AI chat assistant, you acknowledge and agree that:

• The AI assistant provides general informational responses and should not be relied upon as professional engineering advice, legal counsel, or a substitute for formal consultation with qualified EMC engineers
• Responses generated by the AI assistant may not always be accurate, complete, or up to date
• TESTUPS does not guarantee the correctness of any AI-generated content, and you use such information at your own risk
• Chat conversations may be stored and analyzed to improve our services, subject to our Privacy Policy
• You will not use the AI assistant to transmit harmful, illegal, or abusive content

5. Product Information and Accuracy

We make every effort to ensure that product descriptions, specifications, images, and pricing displayed on the Website are accurate and current. However, you acknowledge that:

• Technical specifications, features, and performance characteristics of our products are subject to change without prior notice as part of ongoing product improvement
• Photographs and illustrations are for reference purposes only and may not exactly represent the final delivered product
• Pricing displayed on the Website is indicative and may vary based on configuration, quantity, delivery location, and applicable taxes or duties
• We reserve the right to correct any errors or inaccuracies in product information at any time

For binding specifications, pricing, and delivery terms, please request a formal quotation by contacting us at info@testups.com.

6. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, product designs, technical documentation, software, and the TESTUPS brand name and trademarks, is the property of TESTUPS or its licensors and is protected by applicable intellectual property laws.

You may not, without our prior written consent:

• Copy, reproduce, distribute, or create derivative works from any content on the Website
• Use our trademarks, trade names, or logos in any manner that suggests endorsement or affiliation
• Reverse-engineer, decompile, or disassemble any software or technology provided through the Website
• Scrape, harvest, or extract data from the Website using automated tools or bots

Limited use of Website content for personal, non-commercial reference purposes is permitted, provided that proper attribution to TESTUPS is maintained.

7. Acceptable Use

You agree to use the Website and our services only for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use of the Website. You shall not:

• Use the Website in any way that violates applicable local, national, or international laws or regulations
• Attempt to gain unauthorized access to any part of the Website, its servers, or any connected systems
• Transmit any viruses, malware, or other harmful code
• Use the Website to send unsolicited commercial communications
• Interfere with the proper functioning of the Website or impose an unreasonable load on our infrastructure

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• TESTUPS shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of the Website, our products, or services
• Our total liability for any claim arising from or related to these Terms or your use of the Website shall not exceed the amount you paid to TESTUPS in the twelve (12) months preceding the claim
• TESTUPS shall not be liable for any delays, failures, or interruptions in service caused by events beyond our reasonable control, including but not limited to natural disasters, acts of government, supply chain disruptions, or technical failures

Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

9. Third-Party Links and Services

The Website may contain links to third-party websites and integrate with third-party services (including payment processors, authentication providers, and analytics tools). These third-party services are governed by their own terms and privacy policies. TESTUPS is not responsible for the content, accuracy, or practices of any third-party websites or services, and the inclusion of any link does not imply endorsement.

10. Privacy

Your use of the Website is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the Website, you consent to the data practices described in our Privacy Policy in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

11. Modifications to Terms

TESTUPS reserves the right to modify these Terms at any time. Changes will be effective upon posting on this page, with the "Last updated" date revised accordingly. Your continued use of the Website following the posting of revised Terms constitutes your acceptance of the changes. We encourage you to review these Terms periodically.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, United States, and applicable federal laws, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Boston, Massachusetts. For consumers residing in the European Union, this provision does not affect any mandatory consumer protection rights under the laws of your country of residence.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Contact Information

If you have any questions or concerns about these Terms of Service, please contact us: